My husband and I took my parents there yesterday. We all ordered biscuits and gravy which should of taken no time to get.
After waiting 23 minutes we still did not get our order. We to told the waitress about it who sent over the manager which went and checked on it. After waiting another 4 minutes we finally received our order. We couldn't even get coffee refill unless we asked.
Past experience of owning a restaurant if customer was unhappy I would of treated them with taking care of the bill but all the manager said was sorry about that.They were not even that busy.
Do not think they care or want my business. My parents were very disappointed and said that was their last time there.
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $38.
Preferred solution: Let the company propose a solution.