My son and I went to the Casselberry, Fl store on 08-14-14 for dinner. Server brought drinks and bread and spilled honey on my hand and the table.
Did not come back to clean it up had to stop someone 15 minutes later and she was not happy to do it (this girl never smiled once the 1.5 hours we were there). We were told after this that our order had been lost and would be out soon as possible. During the wait we witnessed several other people with bad orders, wrong orders, slow service. One elderly lady (with a bad order) walked by and said "you finally got your meal - I keep telling my husband we should not go back - maybe this time we won't.
We go maybe once or twice a year because of the service. The food is always good but when you are on a time frame it is not good customer service.
they did *** 1/2 of the meal because of our long wait, etc. I am originally from Ohio and hate to see the name of Bob Evans go downhill because of something that can be corrected - I would suggest they hire people who smile and enjoy what they do.
Monetary Loss: $11.