2433 S Reynolds Rd, Toledo, OH 43614, USA
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2.0
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2 comments

Ordered dinner and they put the container of mashed potatoes on top of SMALL container of gravy. Of course it broke the lid right into the gravy and made a mess in bag and car seat.

Called store spoke with the Manager and I got an I’m sorry will make sure they don’t do that again. Oh, I can replace it if you want to come back. Really? I don’t live next door nor am I driving back out in the snow.

Thanks for nothing. Done with Bob Evans

Product or Service Mentioned: Bob Evans Restaurants Customer Care.

Reason of review: Poor customer service.

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Anonymous
#1707505

The manager should have offered to drive you a replacement in his own vehicle. Plus, he should have refunded the entire purchase price of your meal while he was at it.

Anonymous
#1711480
@Anonymous

No. He should have mailed her a giftcard.