We went in for carryout. We do this about 2 to 4 times a month because Bob Evans is our favorite place to get food & so when we get our social security checks, we treat ourselves to dinner out.
This really is a big deal because we are living on a fixed income so it truly is a treat. Anyway, we placed our order & they said about 10 minutes and since we needed to stop at our pharmacy, we went there and then came back for our order. Well, our order wasn't ready so we waited. Mind you there were only about 5 or 6 tables being served and 2 other carryouts so not terrible busy.
One of the others had to wait 15 minutes for a garden salad & piece of banana bread, not sure on the other one. The person who took our order asked us at least 5 times about the biscuits on our order, our food was ready and bagged except for biscuits and then we waited 25 minutes for biscuits. The manager finally said she could remake our order since it was so old but then the biscuits would be cold. No one was really doing anything.
It was a disaster. I feel that we deserve our money back or at least 2 free meals to make up for this god awful experience. A nice dinner that we didn't have to cook & clean up turned into a terrible experience and the only thing we didn't have to reheat was the biscuits. This was at the store at 23rd & Shadeland in Indianapolis, Indiana around 7:45 pm on Saturday April 1, 2017.
Our bill was for $ 21.00.
I really hope something can be done to make up for this. Thank you, Sharon Coffin
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $21.
Preferred solution: Full refund.
Bob Evans Restaurants Cons: Managements customer service, Not as advertised, Terrible customer service.