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ASKED FOR MASHED POTATOES INSTEAD OF HOTCAKES,,,,SHE REFUSED TO DO SWITCH,,,SO I ORDERED A SIDE OF MASHED STILL DID NOT RECIEVE,,,,BUT WAS ON MY TICKETS,,TODAY 5/10/18,,, WENT IN TO RESTAURANT,,,,PLENTY OF HELP,,,WAITED OVER 25 MINUTES FOR WAITRESS,,,DRINKS WERE NOT KEPT FILLED,,, NO VISIBLE MANAGER IN BUSINESS,,,ITS LIKE THEY HIDE IN OFFICE. CHILDREN RUN THE BUSINESS,THE PREVIOUS MANGER DID A MUCH BETTER JOB....THE RESTAURANT WAS NOT CLEAN,,,BATHROOMS WERE FILTHY,,,FOOD QUALITY WAS NOT THERE,,,,WHEN I DID FINALLY LEAVE,, LO AN BEHOLD MANAGERS OUT BACK DOOR PUFFING AWAY ON CIGARETTES,,NO WONDER STORES OUR CLOSING ,,OUR SENIOR CITZENS SEE THESE PEOPLE OUTSIDE,,WHEN THEY SHOULD BE SEEN INSIDE HELPING WAITRESS STAFF..ID RATHER SPEND MY FOOD DOLLAR ELSEWHERE..SEEMS TO ME A SCOOP OF MASHED TATOES IS CHEAPER THAN HOTCAKES

Product or Service Mentioned: Bob Evans Restaurants Customer Care.

Reason of review: Poor customer service.

Bob Evans Restaurants Cons: Length of time i waited for poorly cooked food, Management staff, Not getting what was ordered.

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