I am EXTREMELY upset that your staff at the Columbia City store SCOLDED Aunt when she went in to pick up a dinner yesterday. The girl who checked her out stated "THIS WILL NEVER HAPPEN AGAIN!
IT SHOULDN'T BE HAPPENING NOW! THIS IS THE ABSOLUTE LAST TIME!" My Aunt was in tears by the time she arrived back home. She went to pick up the Turkey Dinner and was SCOLDED and EMBARRASED in front of other people. For the past 4 years, we have picked up a Hot Turkey Dinner and brought it home, always arranged 1-5 days prior to pick up.
This year she was yelled at in front of the dining room because "it's not supposed to be served HOT." Really? Since when. After we calmed my Aunt down, I just want you to know that this issue was the topic of our dinner for the next hour or two. EXTREMELY DISAPPOINTED, FLABBERGASTED, and honestly ANGRY!!
We will not be back. I WILL NOT ALLOW MY FAMILY TO BE TREATED THAT WAY BY!!
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: Poor customer service.