Memphis, Tennessee
Not resolved
1 comment

Typical of the brand and corporate philosophy currently. This Bob Evans that was located on Highway 64 near the WolfChase Mall area was shutdown apparently as of Sunday afternoon without any warning or Thanks for the many customers that loyally ate there.

We had THREE Bob Evans restaurants here in the Memphis area at one time but systematically the corporation was shutting down these restaurants one at a time. The last one here on highway 64 lasted the longest, here approximately 23 years.

Ever since the Old Man Evans passed away there seems to have been a sudden and dramatic shift away from taking care of the customers and espeically loyal customers. The corporate philosophy appears to be strictly tied to "numbers" rather than "customers".

There was a photo of the old man Evans, hanging in the Bob Evans restaurant that paraphrased " we treat strangers like friends and friends like family ", and I find this very odd because it seems to connote an image that really isn't there, and I believe it is just boardroom talk rubbish to make sales.

Product or Service Mentioned: Bob Evans Restaurants Customer Care.

Reason of review: Terrible PR from the company .

Monetary Loss: $1.

Preferred solution: Get serious about customer relations ............ .

Bob Evans Restaurants Pros: Meals, Waitress.

Bob Evans Restaurants Cons: Being totally ignored.

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Such a shame, great people and good simple food, at very reasonable price. We had been going there every Saturday for 4 years and a wonderful rapport with all the staff.

Prayers and best wishes to all who were cut loose, apparently without warning.

May karma take note on those who made the decision.

Bob Hamilton

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