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Where in the world do you go to sign up for your surveys that are on your bills. I went to BobEvansListens.smg.com but that has nothing to do with customer surveys. {{REDACTED}}
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47 comments
Anonymous
#1670933

I had the “Everything Breakfast” it was the worst meal I have ever had. The sausage was dry, the tomatoes were scant and the bread or whatever it was was tough.

The best part of my breakfast was the water and coffee. The server was great. I complained to her, she talked to the manager and $4.00 was taken off the bill.

Please go back to the old menu this new one is terrible. If this had been my first time at Bob Evans it would have also been my last.

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Review
#1217768 Review #1217768 is a subjective opinion of poster.
Service
Bob Evans Restaurants Survey Service

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Don’t go the service and food was horrible | Bob Evans Restaurants review from Eustis, Florida

1.0
Details
We went to the Mt Dora Florida one and it took 40 min to get a ham and cheese omelette with home fries waitress never came to ask if I wanted more coffee I can go on and on but I truly think that place needs new management
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Review
#1748384 Review #1748384 is a subjective opinion of poster.
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution
1.0
Details
We placed an order online this morning for pick up it did have an option for delivery. But decided to just pick it up it would be quicker we ordered two Homestead breakfast and an order of biscuits and gravy by itself. In the description for the Homestead breakfast it...
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5 comments
Anonymous
#1666885

It was your mistake! Bob’s breakfast meals come with ONE choice of bread, always have.

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#1503608 Review #1503608 is a subjective opinion of poster.

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Verified Reviewer

Undecided | Bob Evans Restaurants review from Eel, Indiana

2.2
Details
I walk with cane. Get seated way in back. No sign of waitress until i have been served then she cant stay away from the table because she is looking for tip. Doesnt make eye contact but searches table while i am eating. Waitstaff is mainly hispanic with long hair that often needs washed. Wish they wore hairnets. The hispanics don't look clean. Not happy with todays experience. Its rude to be looking for tip before I have finished eating.
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2 comments
Anonymous
#1792556

You sound like you are a racist!

Anonymous
#1794777
@Anonymous

I’m not racist but one time our Latina server disappeared. After waiting for our check for a long time I shouted “Imigra!” We got the check right then

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Review
#1703947 Review #1703947 is a subjective opinion of poster.
Pros
  • Close to home
  • Enjoy the food
  • Homecooked food and variety
Cons
  • Hispanic staff
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Be careful | Bob Evans Restaurants review

2.2
Details
The customer service at the West Mifflin store is poor at best. We waited so long for someone to check us in that I did it myself and no one even noticed. Then it took 6 minutes to get water and tea. The waitress said that she had to find a tea pot. Food came up fast and was placed before us, however we had no silverware. Another two minutes. I used to come to this store often but I dont anymore. Its really gone down hill. Right now from where I sit, I see 11 empty tables and were still waiting for the check that we ask for about 10 minutes ago. Eat n Park has way better service.
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Review
#1764723 Review #1764723 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Pros
  • Close to home
Cons
  • Lack of management
Reason of review
Poor customer service
Loss
$10
Preferred solution
Let the company propose a solution

Dont go there | Bob Evans Restaurants review from Portsmouth, Ohio

1.5
Details
i work at a big car dealership and we order from bob evans all the time. lately it has been terrible. today i waited 20 minutes to get our order. they were out of to go boxes so they put it in large tubs that they use for dinners to go. we ordered cheezeburgers and they put two burnt patties on our buns. the girl was awesome but she needs help. the phone rang off the hook and nobody answered it. that bob evans is pityful. i am sorry but nobody goes in there anymore and i felt someone should tell you.the potatoes we ordered were burnt and put in those big trays.
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Review
#1762325 Review #1762325 is a subjective opinion of poster.
Service
Bob Evans Restaurants Manager
Pros
  • Little girl who got our food ready was so nice
Cons
  • Our food was terrible
Tags
  • Poor Value For The Money
1.0
Details
As soon as we entered the restaurant the staff acted like they didn’t even notice us. The place was not busy, so they had no reason to ignore us for around 7 minutes while they just walked around doing nothing. The hostess Morgyn finally came over bursting with such...
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Review
#1720206 Review #1720206 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Pros
  • Server named amber
Reason of review
All around poor management and staff
Preferred solution
Let the company propose a solution
2.8
Details
I have been going to bob evans since I first visited the original restaurant in Rio Grand in 1968. I was so happy when they built two restaurants in Columbus Ohio. When you ordered the farmstead breakfast, I always had the gravy and biscuits to go. You would get a...
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1 comment
Anonymous
#1810706

Ever since Golden Gate Capital, a private equity firm, bought the chain in 2017, the quality of food has declined. The coffee is one sip removed from tasteless dark hot water, as a price of their coffee steadily climbs.

In fact, every new menu features numerous price hikes. And no, the workers' salaries do not increase. Golden Gate will run this chain into the ground. Yes, private equity firms are bean counters; they are not food people who care about the restaurant business.

They also do not care one iota about their employees.

according to Wikipedia (1/19/20) "...in January 2017, the company purchased the Bob Evans Restaurants division from Bob Evans Farms for $565 million, stating that the foods segment is 'its fastest-growing and most profitable segment and believes this transition will result in higher returns for shareholders.' [12]" (ABC news, January, 2017). So, perhaps Golden Capital's shareholders are pleased; longtime customers, however, are leaving in droves.

Review
#1753876 Review #1753876 is a subjective opinion of poster.
Reason of review
Lack of bob evans to listen to customers
Preferred solution
Do a better job, don’t listen to bean counti
1.0
Details
Your new Meatloaf??? - Bob Evans Restaurants review
We stopped to one of your restaurants last night for dinner (9/2/2019) (2199 Parr Dr. the Villages #532, Fl. 32162) My husband order the Turkey dinner and I the meatloaf dinner. We have always been able to stop in for a wonderful home cooked meal in the past... but...
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2 comments
Anonymous
#1742246

First off, the proper grammar is "he saw" and not "he seen". Secondly, the words home-cooked" and Bob Evans should not be used in the same sentence.

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Review
#1643194 Review #1643194 is a subjective opinion of poster.
Reason of review
Bad quality
Preferred solution
Let the company propose a solution

Contact Bob Evans Restaurants Customer Service

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Mailing Address:
3776 S. High Street
Columbus, Ohio 43207
Phone:
(800) 272-7675
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Refund price of macaroni and cheese | Bob Evans Restaurants review

1.0
Details
Refund price of macaroni and cheese - Bob Evans Restaurants review
Very unsatisfactory macaroni and cheese prepackaged meal bought at grocery store.
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Review
#1705913 Review #1705913 is a subjective opinion of poster.
Product
Bob Evans Restaurants Macaroni And Cheese Frozen Meal
Cons
  • Wisliry
  • Quality
Reason of review
Bad quality
Loss
$7