Bob Evans Restaurants Reviews
Bob Evans Restaurants Overview
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bob Evans Restaurants has a 2.5 star rating from 487 reviews, 6% would recommend, and overall consumer sentiment is mostly dissatisfied with many saying they won't return.
Key Takeaways for Future Customers
- Expect mixed experiences in Bob Evans Restaurants reviews; quality and service vary by location.
- Delivery, curbside, and takeout complaints are frequent; confirm orders and pickup details.
- Ask about refunds or replacements up front when issues arise.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and rude managers.
- Frequent reports of cold, undercooked, or skimpy portions and long waits.
- Issues with refunds, order mistakes, and dirty facilities.
Positive Feedback
Some locations receive praise for friendly wait staff, clean restaurants, location, menu, and responsive managers who resolve problems.
The generated data is based on reviews and questionnaires provided by PissedConsumer.com users.
Bob Evans Restaurants has a 2.5 star rating from 487 reviews, 6% would recommend, and overall consumer sentiment is mostly dissatisfied with many saying they won't return.
Key Takeaways for Future Customers
- Expect mixed experiences in Bob Evans Restaurants reviews; quality and service vary by location.
- Delivery, curbside, and takeout complaints are frequent; confirm orders and pickup details.
- Ask about refunds or replacements up front when issues arise.
Negative Feedback / Risk Areas
- Recurring customer complaints about poor customer service and rude managers.
- Frequent reports of cold, undercooked, or skimpy portions and long waits.
- Issues with refunds, order mistakes, and dirty facilities.
Positive Feedback
Some locations receive praise for friendly wait staff, clean restaurants, location, menu, and responsive managers who resolve problems.
Media from reviews
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer
Horrible service
- - Wait time was 20 minutes despite empty tables.
- - Observed many empty tables while told it was busy.
- - Do not plan to return to this store.
Came in the restaurant and was told it would be a 20-minute wait. Looking around the restaurant, there are 10 tables that have no one in them, but I was told they are really busy and I would have to wait to be seated.
This is the same issue every time I come to this store. This is the Piqua, Ohio store, and I don't think I will be coming back to this store again.
Preferred solution: Better service and not be lied to about the fact that the store was almost empty
User's recommendation: If you want to sit and Waite for empty seats
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerDid not receive email verifying my Oder and time
What happened to my order today? Did not receive an email regarding delivery of my order. Please let me know if you have a response to this email
- Great food choices
Preferred solution: Deliver product or service ordered
User's recommendation: Maybe pickup instead of delivery
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Palatine, Illinois
Poor customer service & cold foid
I expect both friendly service and great food at B E. Stafford, VA, no greeting more than 20 min.
When I said something, I was told, 'We had 11 people waiting; how should I know there were more?' Got coffee right away but no server for another 10 min. Food took more than 20 min.
Order was wrong. Came back with cold food.
- Usually friendly service & good food
- Stafford va was subpar
Preferred solution: Apology
User's recommendation: Go somewhere else
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Woodbridge, Virginia
July 26, 2026 Management and Service
- - Service starts 1:30 p.m.; we arrived 30 minutes early.
- - The manager served other tables before ours.
- - We were loyal Bob Evans customers; we won’t return.
We were on our way to church service. Our service starts at 1:30 p.m.
Got there 11/2 hour before church because our similar incident. The one that calls herself Manager, sat and served 3 other tables that came after us, before our meal even arrived. Everyone received their food except us. 2nd time that this happened to us there, restaurant near Potomac Mills.
The experience was so horrible, I've considered going back home after brunch.
We were Bob Evans customers for 15 plus years. No more!
Louisville, Kentucky
First time I’ve ever ate biscuits and gravy with a spoon
Large biscuits and gravy, so watery that used spoon . All new people didnt recognize any one but its been a while since Ive been there .
It will be a long while before I go back !
Oh well live and learn! Nothing seems to be the same anymore, anywhere you go.
User's recommendation: Don’t expect quality anymore
New Albany, Ohio
Customer service by manager
- - The manager refused to adjust my order.
- - I paid 30.97 for items that could have been a 33.99 dinner, and I felt rushed by the line.
I went in to place an order. I ordered a large corn, 12 rolls, and gravy.
I asked the guy at the counter if they had a dinner with that same amount of money that I was spending. He said he could help me, but he never did. After I sat down and paid for my stuff, I was waiting for it. I realized I could've got a whole dinner for 33.99, and I paid 30.97.
I went back up to the counter after all the people had left behind me because I felt like I was being rushed since there were so many people behind me wanting to pay a bill or to sit down to eat. Come to find out, that was the manager, and he didn't even want to help me. He said, 'Well, you didn't say you wanted that, so I can't help you.' It was just extremely rude. You always put the customer first.
I have been in business many years, and I always listen to my customers. He did not, and I told him that was a learning curve because he's much younger. I just wish that they had listened to me. I have been here many times to get food, and when I get home, my order is always messed up.
I thought the least he could do was to add onto my dinner.
His name was Ivan.
Preferred solution: Full refund
User's recommendation: Bob Evans, Indian Meadows Drive
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Lebanon, Ohio
Suggestion to clean up entrance at Lebanon Ohio location
I was just there again at 5:15 on 7/18 and nothing has changed. The front entrance is still an uninviting mess. Obviously my suggestion that they clean it up has so far fallen on deaf ears.
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Verified ReviewerKudos
Fabulous restaurant and food. Waitress Sillita is polite, funny, prompt. Great personality and she works 2 jobs.
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Verified Reviewer |
Paintsville, Kentucky
Suggestion
- - Paintsville Bob's wait staff are fantastic.
- - Manager loudly berated staff.
- - We left while waiting to be seated.
- - Most managers have been wonderful.
Wait staff fantastic. Manager/boss, however, was heard by many customers loudly berating staff.
My group of 5, waiting for seating at a busy time (about 11 on 4/3/26), turned and left. Paintsville Bob's has the very best wait staff ever! Most of the bosses/managers have been wonderful, too. Perhaps she was having a bad day, but to take out frustrations and belittle those who work under you is not good for business.
The manager has brown hair, is about 40, and of slender/average build. Perhaps someone might explain that staff work better when working under good management.
- Breakfast
- Wait staff
- Female manager
Preferred solution: I think one of the managers ought to have further training. She doesn't seem to treat the wait staff respectfully.
User's recommendation: Try to eat here when the guy is the manager, not the girl.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified ReviewerTerrible meal
- - Used to be our favorite place.
- - Tri o dinner with ham, beef and turkey.
- - Turkey was salty; ham was lunch-meat; beef small; rolls and slaw were good.
Used to be our favorite place to eat! I ordered the trio dinner (ham, roast beef, and turkey)!
The only part I ate was a little of the turkey with stuffing (it was so salty)! Two thin slices of ham lunch meat (didn't taste anything like ham)!
I think there was about a tablespoon of beef with about one-third cup of nasty cooked onions on top! The only thing that was good was the rolls, and I ordered a side order of slaw!
- Good rolls and cole slaw
Preferred solution: Full refund
User's recommendation: Don’t order this meal!!!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Adrian, Michigan
Bob Evans Adrian MI bathrooms on 12/1/2025
- - Bathrooms smelled like urine and toilets were disgusting.
- - I will not be returning; I don't want to imagine the kitchen.
I found the bathrooms at the Adrian, Michigan Bob Evans smelling of urine and the toilets were absolutely disgusting! I will not be going back to this restaurant!
I dont want to even imagine what their kitchen looks like! Im done!
Madison, Indiana
Complaint
- - Manager Brianna Johnson answered my call at 3:50.
- - She put me on hold, had an attitude, said nothing could be done about missing items, and hung up.
Manager on duty Brianna Johnson answered my call around 3:50. I went to tell her about the missing items; she then took a couple of minutes on hold, then came back with an attitude. While I tried to stay positive, she said there's nothing she can do and eventually hung up on me with that nasty voice.
- Manager johnson
Preferred solution: Apology
User's recommendation: Don’t deal with her as a manager
Charlestown, Indiana
January 22 at 8:45 am, I arrived at the Clarksville indiana location, I was seated with menu . My server was talking to another server and had to be told I was there. My coffee was cold my homesteadhe
- - Coffee cold; biscuits hard; burnt home fries; sausage and eggs burnt.
- - Server distracted; disappointed; usually fine with Mary and Karen.
My server had to be told I was their he was too busy talking to a female worker my coffee was cold, homestead breakfast, the biscuits hard, the over easy eggs were fried, the home fries were old and burnt , the sausage patties, all the flavors were burnt out, I couldnt eat my whole meal! Nasty!!!
I usually dont have any problems with Mary and Karen when I go there.
Very Disappointed, at least I didnt have to pay! Dave Harvey ( 502-645-**** )
In case youre interested in talking
User's recommendation: Normally I don’t have a problem there will see
New Philadelphia, Ohio
Need to recieve my money back
- - Refund promised by the New Philadelphia Bob Evans manager but not yet issued, and the order for food was not received.
Refund my money as told they would .The BOB EVANS in New Philidelphia manager saiid he would put back i n my account ans so far nothing it was for food that i need not recieve no recommendation for my family and friends
Pittsburgh, Pennsylvania
Complaint
- - Waited about 30 minutes despite few customers.
- - Items were out on a popular weekend.
- - Customer says they complained multiple times and got no reply.
Went there after Black Friday and had to wait for like 30 mins when there was no one there. Then they were out of things on the menu on a very popular weekend.
Finally I have complained numerous times about my experience and Bob Evans doesn't seem to care as they never responded. Awful Service
User's recommendation: Don't have any issues or you will be unhappy with the results as they don't seem to care about there customers
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer |
Greenup, Kentucky
Food was a rip off and cold
- - We ordered a family turkey meal in Ashland, Kentucky.
- - The turkey pieces were chips, not slices.
- - We paid $64; waited 30 minutes for a manager who never answered.
They never reached out. Such a disappointment we wanted to order Thanksgiving big meal but not now!
Forget it! Will get ripped off again im.sure!!
Nobody reached out for my inquiries yet
We ordered bobevens in Ashland, Kentucky, last night. We ordered the family turkey meal.
The turkey was just chips of turkey, not slices, and everything was cold. 64.00 bucks, and it was a huge disappointment.
I called them and waited 30 mins for a manager to answer. Never answered!
- Foods good when its actually made correct
- Cold food
- Ripped off
- High prices
Preferred solution: Full refund
User's recommendation: Stay away from there family meals!
You aren’t entitled to any refund unless returning the food.
About
, , ,
Bob Evans Restaurants is a large chain of restaurants. The company was founded by Bob Evans in 1946. Its headquarters is based in New Albany, Ohio, United States. Bob Evans Restaurants is wholly owned by Golden Gate Capital. The company operates more than 600 locations in 24 US states including Texas, Virginia, California, and Ohio. The Bob Evans chain offers family dining including home fries, French toasts, hotcakes, soups, salads, and many more. Kids menu is also available. Breakfast is served all day long. Small gifts and greeting cards are also sold at Bob Evans restaurants. All Bob Evans locations are corporately-owned, not franchised.
Bob Evans Restaurants is ranked 151 out of 8110 in Cafes, Restaurants and Bars category
USA
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Yes, you are right, it is important to the manager to listen to customers, but they cannot when you do not tell them what you want. He was NOT rude to you and you ate the food and are NOT tntitle to a refund.
Another old person who thinks that people of this time care about you or the business. This isn't whenever you peaked and thought that you were something.
This is now where people know that no matter what, this is the best that it will ever be.
They don't have time to listen to old people who have nothing to do but complain on Nextdoor and try to lecture them about holding your hand to make an order. The best thing that you can do for this or anyone else is to stay at home and allow people to finish a shift in peace.