My husband and I went into our local Bob Evans tonight an hour before closing just for coffee and pie. When we arrived there was a sign in the door stating there would be a 20 minute wait due to being short staffed.
When we were seated we were told there was no longer a wait. There were only 4-5 other families there. We waited for 10-15 minutes and no one even came to bring us water. If they had been busy I would have waited and completely understood.
Instead we saw the two waitresses chit chatting at the counter. Then they both went and sat down in a booth to talk. As we got up to leave the girl who seated asked if anyone had ever come to serve us and we said no. You would have thought she would have offered to get us someone but instead she just said Oh sorry.
We drove down the street a mile to Frisch’s. We were greeted by a pleasant waitress with her hands full of jugs of milk. She immediate sat them down took our order and we had dessert and fresh coffee in less than 10 minutes. She was so pleasant even though we had small order.
Good customer service goes a long way. We will have second thoughts of ever returning to Bob Evans
Product or Service Mentioned: Bob Evans Restaurants Waiter.
Reason of review: Poor customer service.