Customer service
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Westminster, MD

Elimination of placemats, no more jelly at breakfast, cheap teabags, biscuits and gravy without any meat. ARE YOU GOING BANKRUPT? What is GOING ON?????

Table tops are wiped? With a dirty rag and nasty streaks with dried or semi dry dirty water . YUK!!!!!

Using pots for both hot water and coffee, because there are not enough! Now tea tastes like cofee YUK!!!

The wait staff is excellent and they constantly offer their excuses for the idiotic cut backs and changes. Meanwhile the managers do little or NOTHING! They do not bus, they do not help, they just stand around and BS with each other.

Used to order biscuits and gravy, now it is just some gooey wallpaper paste without much in it.

Mostly we now bring wet naps to clean the table top and seating area, bring our own teabags. What is next?

This whole program is terrible and we have been going to the Pancake House just up the road and the independent Diner.

Reason of review: Good customer service.

I didn't like: Dirty table tops, Elimination of condiments and placemats and tea bags.

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