i worked there for several months in sharonville ohio...i have worked at many restaurants and learned what is great service...i was old enough to be 90% of servers mother. i;d fire anyone who uses their cell phone.
when ice tea is sitting empty! or cottage cheese is empty! this happened everynight! i was stocking, and serving their customers, while they, the kid servers, stood behind the counter texting and playing...it takes absolute teamwork!!!!
note to young servers, taking an order and collecting your tip is only part of your job...most fail to check back on all customers, making sure they always have the correct order, and drinks are always offered! clearing empty plates, offering deserts, and making customers feel the urge to come back...yes, you have an area to serve, but reality, all customers are yours!
any bad service is loss to all...and managers, making these kids learn the menu does not teach them good customer service! i recall managers running like crazy, doing what these kids should have been doing....
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: staff.
Preferred solution: better training for servers. .