Went to the Bob Evans restuarant in Middletown, Ohio to pick up a carry out order tonight. I was told over the phone that the order would be ready at 5:00 P.M.
Arrived at the restuarant at 5:07 and it took four minutes to get through on the phone to let them know that I was outside in the takeout parking spot. The lady that answered the phone said it would be a few minutes. 20 minutes later still no food! As if that wasn't bad enough, I had two five dollar vouchers that I had been sent from a previous fouled up order.
I left and spent my dinner money at Cracker Barrel.
Complaining to local store managers does no good. I bet they will understand when I tell my neighbors and we all take our money elsewhere!
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: Poor customer service.
Preferred solution: Adequate staffing of restuarant, competent management..
Bob Evans Restaurants Pros: Hours of service.
Bob Evans Restaurants Cons: Customer service.