We dined at Bob Evans store number 0504 on 11/24/14 and again on 12/20/14. On 11/24/14, restaurant was not busy, we waited 15 min to be seated, waitress's and manager observed us standing there and no one would acknowledge us. Young man behind the counter saw us as well but neglected to make any attempt to seat us or find someone to seat us. He acted as though he didn't want to be bothered. A woman was attempting to push a wheelchair with an elderly man through the side door and the young man behind the counter never attempted to help them. He just stood there and fidigited with some cardboard. Once seated and after we had placed our order, our waitress attempted to bring us food we did not order.
Today 12/20 visit, we were seated immediately, our waitress took our order. We noticed that our waitress was not only waiting on other customers but she was also distracted with cleaning up the tables. Customers at other tables were becoming annoyed as it appeared this waitress was having difficulty focusing, they kept asking her for items that she did not bring them. We then noticed that the food that people were waiting on was sitting in the kitchen area shelf piling up. We overheard the cook yell out and say there were 3 orders waiting. Our waitress made no attempt to acknowledge that she heard him. She continued clean tables, and take orders from other customers being seated. Our food sat on that window area 15 min before it was served to us. My husbands burger was barely warm.
We have been going to Bob Evans Resturant 0504 for many years and this Resturant has always been 1 of our Resturants of choice.
We thought maybe that on 11/24 that the employees were just having a bad night until we visited there today.
Unfortunately these incidents have turned us away from eating there anymore. Today was the first time we did not give our waitress a tip. Good bye Bob Evans!
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
Bob Evans Restaurants Cons: Service.