Have been dining at Durham, NC Bob Evans for over 20 years.....off and on. Last 2 years the food quality, consistency, taste, temperature and presentation changes from day to day, literally.
One day your order is......as pictured but cold.
The next day your breakfast omelette is missing the cheese or ham or peppers. When you tell the server they look at you like you are crazy and they may very well be correct.......shouldn't have come back in the first place and I would have nothing to complain about.
Manager was a very long term guy......opened the restaurant (Jay) and he was excellent with customers and employees (is appeared) and they recently shipped him off to another Bob Evans in the Triangle of North Carolina and his replacement......well, don't think I have ever seen them.
Apparently the 'office' is a 'safe place' away from customers. Now I go to Cracker Barrel and Waffle House.
Product or Service Mentioned: Bob Evans Restaurants Omelette.
Reason of review: Not as described/ advertised.
Monetary Loss: $9.
Preferred solution: Get a manager that understands the business. Train, train and train that manager and then find someone who can train the staff and be available to customers. Eyes OPEN.
Bob Evans Restaurants Pros: Location.
Bob Evans Restaurants Cons: Food and service.