Bob Evans Restaurants - Dinner/service experience
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New ReviewerI decided to go to a local B.E. #525 for dinner.
Greeted & seated, then server (Autumn) came by to take drink order. Returned promptly with drink. She then took my order. So far...so good **except she did not introduce herself.
I ordered Potpie with the $3.99 upgrade (salad & pie), dinner rolls (extra butter) and sweet tea. The drink & salad were served in normal time. Another server delivered Pot Roast dinner. Informed her it was incorrect.
Manager came by and apologized. Finally, the potpie was served (again a different server other than Autumn). Had to ask for a refill, and was never asked how the food was. Had to ask for the rolls, had to ask for the extra butter.
Autumn was attempting to deliver my bill when I asked about the pie. She apologized, then retrieved & served a pitiful piece of what they called Cherry pie. I would be ashamed to serve that to anyone. Autumn came back to deliver the check and finally asked how was the pie.
I told her exactly what I just stated. Took the check up to pay and the amount seemed high. Turns out she never corrected the check. I'll be taking B.E.
off my list. They have no pride in what they are doing.
User's recommendation: Only go for breakfast.
Preferred solution: Just get better at what your staff is doing and take more pride in your food.
Bob Evans Restaurants Pros: Friendly staff.
Bob Evans Restaurants Cons: Inexperienced server.
Location: 6425 South Florida Avenue, Lakeland, FL 33813
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The only bad thing here is that I took the time to read your horrific post.