Ate dinner at bob Evans on winton Road in Finnytown, Ohio on 3/5/14 Our waitress was Marion. Everything was great with dinner , and then Marion became extremely busy, was unable to return to our table for service.
We asked for a dessert to go because we had waited so long to get our dessert. We asked for a dessert to go, and received two pieces of double crusted pie. We were charged $2.00 each for this pie. Please note that this was part of the 3 course meal and should have been included in our meal.
When I returned to the store the clerk got the female manager. She approached me with a rude "what's up?" When I explained the overcharge she became rude. We are 3x a week customers but because she wouldn't even discuss this with me I told here we would not be back. We did not have access to a menu and asked to have a dessert included in meal not a dessert with extra charge.
The problem I have is the fact that the assistant manager had such rudeness to a regular customer. What can you do to make this right?
Product or Service Mentioned: Bob Evans Restaurants Pie.