My sister just called me about an experience she had with the GM of the Aberdeen Bob Evans smelling of alcohol over the weekend. I have had several carryout orders from here and wont do it again. An item or two is always missing from my order and when you call all they do is take your name and say we will buy something for you next time. Well that doesnt help feed my family after i pick up dinner after a long day at work and have set up everything at home as i just wanted some quiet time at home with my kids to only find out one of my kids meals wasnt there. Now i have to deal with an upset child AND now make them something because what you pay for isnt in the bag. Do they even check the order? When you call to speak to the GM since calling other managers got me nowhere, he is NEVER in at the time you are told he will be there to take your call. How does the person thats supposedly in charge, not even have the integrity to show up for their job on time, does he work the required hours for employment. I have called not just at one time of day but SEVERAL, i even got a " You just missed him excuse". If i tried to reach you at 10am and youre not in yet, how are you not there at 6pm. Now my sister goes there when travelling home after visiting us, ON OUR RECOMENDATION, and now hear from her she smelled alcohol on him, maybe thats why hes never in. A person either hung over or rushing out to drink might not be the best option to be in charge at a Family restaurant.
Product or Service Mentioned: Bob Evans Restaurants Pick Up Service.
Reason of review: Poor customer service.