Trafford, Pennsylvania
Not resolved
1 comment

Waited an hour for our food and when it came it was cold at the Monroeville location. When the manager came over all she could say was "what would you like me to do, I can remake it" really she should have been apologizing & making suggestions on what she could do to correct the problem not ask us what we wanted her to do.

We got there before it was even busy so there was no reason for this to happen.

People that came in after us had their food & we were still waiting. The waitress was very apologetic & she was nicer then the manager.

Product or Service Mentioned: Bob Evans Restaurants Manager.

Reason of review: Poor customer service.

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What? She did make a suggestion!

She asked if you wanted the food re-made!!!

She also left the door open for you to ask for your money back or whatever you were thinking you might like to see happen. The manager did NOTHING wrong in her response to your complaint!