Product: Bob Evans Restaurants Customer Care Clear all filters (169 of 169 reviews match)
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Bob Evans Restaurants in Columbus, Ohio - Poor Customer Service Starts At The Door

I have visited at leaat 9 Bob Evans restaurants in several locations in 3 states and have had the same experience each and every time. I have waited to not only be seated, but just acknowledged for up to 6 minutes - even, and most aatoundingly, when I am the only person waiting. Staff lok.at me, but do not even acknowledge my presence. On other occasions, others in line make the same complaint. This seems to be pervasive in the Bob Evans culture. I have managed restaurants myself, and generally workes in customer service in various capacities throughout my career. I know that restaurants get busy and may even be understaffed, but a simlpe nod of acknowledgement goea a long way. After being seated, service is generally good. Please work on greeting the customer.
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Review
#1673960 Review #1673960 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
2.5
Details
On September 27 2019 wen entered the Bib Evans Restaurant on 15-501 in Durham NC. At 12:15 pm. There were very few people in the restaurant. Which was surprising to begin with. We stood by the podium to be seated. At least 3 employees made eye contact but did no...
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Review
#1665670 Review #1665670 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
Poor customer service
Preferred solution
I will not be back
What has happened to Bob Evans Restaurant in walker Mi We went there for breakfast today we both feel sick to our stomach,First my hash browns were raw I told my server why would you even bring these to me,she says because if I send them back the cooks will yell at...
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Review
#1660903 Review #1660903 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Cons
  • Food quality
Reason of review
Bad quality
Loss
$20
Preferred solution
Let the company propose a solution

Bob Evans Restaurants in Columbus, Ohio - Josh Speers

5.0
Details
We did a catering order through the Olentangy River Rd location, the assistant general manager was overly rude to us as soon as walked in and told us we should have used the catering services (we talked to 4 people at this location and no one mentioned this as an option) Josh put together our catering order, went through everything with us, helped carry to the car and went above and beyond!!! Phenomenal service and so nice to see as when we arrived we weren’t too welcomed.
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Review
#1660751 Review #1660751 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Tags
  • Josh Speers

Bob Evans Restaurants in Vandalia, Ohio - Disgusting

1.0
Details
I had made a purchase at Bob Evans and DoorDash delivered. I was missing some of my order, the amount of food was pitiful, the bacon was raw & eggs was slimy. I called Bob Evans just to be told that I had to deal with DoorDash. I called DoorDash and they gave me a full refund. Great customer service and very satisfied with the outcome. Thank you again
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Review
#1656333 Review #1656333 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
Honest return, exchange or cancellation policy

Bob Evans Restaurants - Service has went downhill. I no longer go to Bob Evans to eat. I have been ordering on line lately,but today I had to wait on my order because my salad was not ready which caused my other food to cool

1.4
Details
Food getting worse. Wait staff sucks!!
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Review
#1646740 Review #1646740 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
Poor customer service
Preferred solution
Let the company propose a solution

Bob Evans Restaurants in New Philadelphia, Ohio - "We treat strangers like friends and friends like family" my hind end

1.7
Details
I understand close to closing time (inconvenient) however you still treat your last table like your first table. Several times was I cut off from speaking, food par cooked, and our server Steve RUDE! I have worked many years in food service and I would never treat paying customers like these people treated my family
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Review
#1601828 Review #1601828 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Cons
  • Terrible behaviours of its employees
Reason of review
Poor service,bad quality
Loss
$31
Preferred solution
Let the company propose a solution

Bob Evans Restaurants in Columbus, Ohio - WHY SUCH LOUD MUSIC ?

5.0
Details
MY HUSBAND AND I GO TO BOB EVANS A LOT AND OVER THE LAST FEW YEARS THE MUSIC HAS BECOME SO ANNOYING. WE HAVE ASK REPEATEDLY FOR THEM TO LOWER IT , BUT NOTHING HAPPENS. THIS HAS BEEN A GREAT PLACE TO GO FOR GREAT FOOD, SOME THING ON MENU FOR ALL . WE LIKE TO TALK TO FRIENDS AND ALSO THE STAFF IS FRIENDLY , BUT NO ONE CAN HEAR EACH OTHER BECAUSE OF THE MUSIC, OTHER NOISES. NEXT TIME WE GO WHICH IS SOON,HUSBAND IS TAKING EAR PLUGS . WE WISH THAT ALL EATING PLACES WOULD COME TO SOME HAPPY MEDIUM. WE LIVE IN OHIO AND STOP AT ALOT OF BOB EVANS REST. THANK YOU
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Review
#1586399 Review #1586399 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
LOUD SPEAKERS AND THE MUSIC
Preferred solution
Let the company propose a solution
We were passing thru Lake City,Fl and stopped for a lite dinner. Upon entering there was a musty smell in the entryway. We were asked where we wanted to sit and we asked for a booth. Was told that it was not clean and we had to take a table which was right across the...
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Review
#1573571 Review #1573571 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
Bad quality
Loss
$28
Preferred solution
Let the company propose a solution

Contact Bob Evans Restaurants Customer Service

Mailing Address:
Bob Evans Restaurants
3776 S. High Street
Columbus, Ohio 43207
Phone:
(800) 272-7675
All Bob Evans Restaurants Contacts

Bob Evans Restaurants in Warren, Indiana - Very very bad service

1.3
Details
My sisters and i were in on 6/17/2019 at 4:00pm, for my birthday dinner. Our waitress was telling us her personal problems, and when taking our order she sat at the table with us. When the food came out the oders were all wrong and food was missing and cold. We brought it to her attention and her reply was, i" well i cant help you couldnt make up your minds and the cook is to busy to bother with you ppl", We asked for the manager and got degraded eand embarrassed even more. It was a a good bithday for me and my sisters were stunned by the reactions. I want my money back!!!!! I will never go to any of these restaurants again.
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Review
#1561676 Review #1561676 is a subjective opinion of poster.
Service
Bob Evans Restaurants Customer Care
Reason of review
Poor customer service