About 2 weeks ago on Friday, I ordered a Cobb salad at the Bob Evans at Wagh Chapel location in Crofton, Md. In stead of bringing me the salad dressing in (the silver pourer shown in picture.) I was given a bowl of salad dressing.
When I took it to the staff to ask why it wasn't in the pourer, I was told that it had been discontinued at Bob Evan's. I said the bowl was inappropriate and asked for a proper container stating this was not reflective of Bob Evans style of serving. They acted as though they didn't know what to do. I insisted that I wasn't going to pour my dressing on my salad with a bowl.
It would get everywhere. My server searched and found the small ounce pourer for syrup and gave me two of those to put the dressing in. I travel all over and find it hard to believe that Bob Evans no longer uses the silver pourer.
I thought thier behavior did not reflect the Bob Evan's quality the restaurants are known for. Thought you'd like to know.
Reason of review: Poor customer service.