We had a horrible experience this morning at the local Bob Evans, where we have been going for breakfast for the past 10 years. We watched as meals were piled under the heat lamps drying out, and customers were complaining. When we talked to the Asst. Manager, it seems that Bob Evans has come up with the brilliant idea of not allowing the managers to schedule the staff - leading to over-staffing one day or one hour, and under-staffing the next.
The WI-FI also has not worked at this location for about 4 weeks now. It seems that they have moved their computer servers, or IT people to one building, and now no matter how much trouble they have with their own computers, or the system for customers, they can not get any help from the IT department.
I know that the staff has had their hours cut, less full-time staff and more part-time staff with fewer hours - not due to less customers, but just to cut costs. I'm sure upper-management is not taking any pay cuts. Hopefully they will get the message when there are fewer and fewer customers coming back, and the bottom line will finally affect their paychecks.
It's time the management talked to the staff and store managers and customers. What a novel idea !!
Product or Service Mentioned: Bob Evans Restaurants Manager.