Bluefield, VA 24605, USA
Not resolved

Worst Service Ever Received in Bob Evans.Stopped for desert and coffee on 6/16/2017.

Seated in booth with dirty placemats, had to wait on waitress for approximately 10 - 15 minutes. Placed order for two coffees, piece of coconut pie and apple pie with ice cream. After about 15 minutes, waitress came back and said coconut pie still frozen, so ordered apple pie instead. Another 10 minutes were served two pieces of apple pie (served very cold and extra sweet).

Neither of us finished the pie. Had to walk to front to get waitress for ticket. As soon as she gave to us, she walked to booth to get tip (which we did not leave do to service). Normally we tip very good.

Waitress didn't give us her name, was plumb black lady. Explained to cashier at front when we paid tab, but she just looked at us and no comment. Again, very poor service.

This was the third Bob Evans that we had eaten at in last three days, two of which were located in Lexington, Kentucky, which all had excellent service and food.Again, very dissatisfied with the location.

Review about: Bob Evans Restaurants Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $20.

Preferred solution: Let the company propose a solution.

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