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Today March 25,2016 my friend (70 yrs old) and I (63) live in Wooster, Ohio. We saw the flyer about ALL -YOU-CAN-EAT SOUP,SALAD AND BREAD. So we thought we would try it out. The 1st Bob Evans which just like 5 miles from our home is right of St.Rt. 30 on Madison Hill. The hostess was rude when my friend said she wanted to try the buffet, the hostess said "WE DON'T HAVE THAT" she never one times said I think you want the ALL-YOU-CAN-SOUP,SALAD.BUT she never did.Another waitress came up and told us about the All you can eat. We then said yes. So the rude waitress showed us to the table. This was very was very upsetting. So, we left. Then we went to the other Bob Evans on Burbank (5 miles)nRd. in Wooster. Walked in and there were people standing in line. I ask them how long of a wait because there was no hostess around, they said they had been waiting for about 20 minutes and we could see there was a lot of empty seats. After about 15 minutes the hostess came and sat the people in front of us. We waited for about 10 minutes and still no hostess came and ask us how many. Also there was a line of people waiting to pay their bills. Still no one. My friend then said Let drive to Burbank, Ohio which is about 18 miles away. This Bob Evans was great nice waitress name Edita she treated us very well. I don't know why the other waitress couldn't of been a little nicer and tried to explain things differently. I know from now on we will drive the 18 miles to get good food and service. Thank You Lynda Foster Wooster, Ohio

Product or Service Mentioned: Bob Evans Restaurants Salad.

Reason of review: Poor customer service.

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