I had a awful experience at your 1100 N Canfield Niles Rd Austintown Ohio....The service was the worst I have had at Bob Evans Restaurant. We were about one of three tables in the restaurant and while everyone visited we waited to be seated..
Then the waiter we had asked us for out drink order and about 15 min later he asked us again.We had to ask another server for silverware. We were never asked for refills on our drinks..The food was great as always.. but sorry to say we will never visit this restaurant again.The servers name was David W.
He is not a good fit for your restaurant as you always has had excellent service...also our food took a about 45 minutes ...This is not like any service we have ever received and we are so sad because we really did enjoy going there when we were in town.. We live in Michigan...
Product or Service Mentioned: Bob Evans Restaurants Customer Care.
Reason of review: Poor customer service.
Monetary Loss: $23.
Preferred solution: Let the company propose a solution.
Bob Evans Restaurants Pros: Food.
Bob Evans Restaurants Cons: Being totally ignored while waiting to be seated, Very poor waiter.