We had a large group visit the Chantilly, Va. restaurant on 10/16/2019.
We were there at apx 7:00pm/ the place was not busy but we were told that we only had a choice of 3 items which was not to our liking and they would not let us order anything else. The price was 12.72. The chicken that was ordered was not done and they were told they would have to pay anyway. After some discussion this was changed.
We had about 50 in the group some left because they did not want any of the 3 items. The service was very good but if we could have ordered from the menu we would have been happier. Several said this would be their last time to a Bob Evans. I have been to Bob Evans before and was happy with it.
But this time was a BIG misstate on your part by not letting us order off the menu and you would have had a lot of happy people as it was we were NOT. You would have made a lot more money. also. But all that was offered were chicken, beef patty, or turkey & dressing and mashed potatoes.
Bread and cookie. and drink for 12.00.
Reason of review: Order processing issue.
Preferred solution: Let the company propose a solution.
Bob Evans Restaurants Cons: Bad management from top.