Anonymous

Rt 82 restaurant

I recently went to your Rt. 82 restaurant in Brecksville and it was the most bland,sterile,unattractive restaurant I have ever been in!!! The atmosphere looked like the place was in a converted boiler room!!! All we talked about while we were there was how bad and ugly the place was!!! You people went from your attractive,homey restaurant style to this MESS!!! We don't ever plan on going there again!!! Most of your other restaurants that have been converted to looking like a supermarket are just as bad! Also, who's *** IDEA was it to chop the counter size down and put those ridiculous cases in its place??? Are you actually *** enough to believe that those cases generate more revenue that the counter seats??!! We don't go to Bob Evans anymore!!
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Reason of review:
Bad quality
Anonymous
map-marker King George, Virginia

Bob Evans Restaurants - Soup Review from King George, Virginia

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Arrived at

Springfield, Va location 1/27 at 6:55 pm.We were told by host "we only have 3 servers, we didnt expect this many people to come in. 20 minutes later someone came by to take drink order only.

When we were finally allowed to order, farmers breakfast, bowl of soup, chicken pot pie, we were expecting to receive our order. When the "meals" finally came, we were told, sorry, we're out of chicken pot pie. The manager was never anywhere to be seen. The wait staff had multiple excuses as to why they were giving no where close to pathetic service.

Too bad this type of experience.is the.standard at this facility. I will never return, and will be sure to tell everyone about this miserable restaurant.

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Reason of review:
Poor customer service
1 comment
Guest

My only problem with this complaint is that it seems you are blaming the server- the server does not cook or prepare your food, so it was not their fault that they were out of chicken pot pies..

Anonymous
map-marker Royersford, Pennsylvania

Bob Evans, Oaks, Pa.

Took my family (son,daughter in law and 7 yr. old grand daughter) for belated lunch Although the restaurant was nearly empty I was told might be at least a 10 minute wait. One of the three supervisors behind the counter directed the waitress to seat us. She took our order and then it was a long wait, nearly30 minutes. Our food came finally and was alright. She asked whether we wanted dessert which we declined. Then she said she would be right back with our bill. I saw her going to a corner for quite a while and then she went to the counter an picked up meals for other people. I was getting quite annoyed and we got up and went to the counter asking to pay. My husband and I used to go to this particular restaurant at least once a week until he was hospitalized. The waiter (Charles) who served us most of the times was great and gave good service Don't think that I will return anymore. Too bad.
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Reason of review:
Poor customer service
Anonymous
map-marker Middleburg Heights, Ohio

What has happened to Bob Evans food/new restaurant hostess policy/waitresses

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My husband and I use to eat at Bob Evans at least once a week in our community for about 10 years. What has happened to Bob Evans and their procedures and cooking?

The breakfast there is horrible for the past several years. EVERY time we are there some thing goes back. Sometimes we never see it again! We have been seated and waited 45 min and left.

That has happened numerous times where we are seated and not waited on! The hostess procedures have changed and when you walk in the waitresses look at you like "not my turn to seat you". We use to know the waitresses there and they were a,ways happy. We would walk in and when we were seated they would say " already have your breakfast going" that how often we were there and nice the place would be.

Our hot breakfast would come up shortly! Now the waitresses all left disgruntled, food is awful, cold, sausages burnt, hash browns taste old and greasy, eggs are cooked on the griddle and served in sheets for scrambled eggs. There are two Bob Wvans in our area and we no longer go.

Sad. Had nice memories there

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Cons:
  • Short staffed or bad management
  • No hostess
  • Wait a long time for cold food that is soggy or burned
Reason of review:
Bad quality

Preferred solution: Go back to the "good ol Bob Evans". A hostess to greet you, happy waitresses, fresh hot food served in a reasonable time frame. Miss the candles and little goodies we were able to purchase. Not the candy that looks like it's been sitting there for 2 yea

1 comment
Guest

Soooooo what your saying is that the food has been terrible there for YEARS, yet you keep going back at least once a week....? Wow- how about that if the place sucks that bad-- STOP GOING ***.

Clearly they can't make anything up to your standards. So go somewhere else for breakfast or, how about you make your own breakfast so you KNOW it will be good.

Anonymous
map-marker Rochester, Indiana

Bob Evans Restaurants Food Review

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There was two of us and the meal was not worth the $28.00 bill. We had to ask for our refill of drinks.
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Reason of review:
Pricing issue
Anonymous
map-marker Lexington, Kentucky

Bob Evans Restaurants Pie Review

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We were at store 373 last night around 6 pm. We split a lunch combo and it took over 40 minutes. Waitess was very apologetic but did not help in causing us to miss our movie time.I had half of a 5 cheese grilled cheese and most of it was bread. We had 2 pieces of apple pie that was probably the driest piece of pie I had ever eaten.
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Reason of review:
Poor customer service
Anonymous
map-marker Hoboken, New Jersey

Bob Evans Restaurants - Coffee Review from Hoboken, New Jersey

We went to the greensburg pa location for breakfastat 8:45Am. We frequently go there on Saturdays. After placing our order we were served by a young waitress very pleasant and friendly. We waited for over 1 hour for our meal. She came over and told us that they were experiencing computer problems and our meal would be served shortly. That didnot happen after 1 hr and 25 minutes we ask for a check to pay for our coffee. We were leaving and the manager came over to tell us our food was up. No apologies or anything. We were leaving. On the way out I stopped to pay for our coffee. Again we were not properly addressed for this bad service. This is a poorly managed store, the manager should have addressed this situation herself. The other tables that came in after us were getting their meals. I do not plan to visit this location again.
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Reason of review:
Poor customer service
Anonymous
map-marker Saint Clairsville, Ohio

Broasted chicken dinner

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I have been to BOB Evans twice now for this meal and was told not until after 4pm.the second time was on a sunday could not get it again.very up set about this ,especially on sunday being our lunch out. I believe this meal should be available even at lunch time for us elderly who go out for lunch. we have had this meal before at lunch time and liked it.i would like to see this meal offered at all times. thank you for your attention to this matter. Robert Shaw email rshaw9@***.net
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Pros:
  • Service
Cons:
  • Change to menu
Reason of review:
Bad quality
Antonique Vjq

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Verified Reviewer
| map-marker Midland, North Carolina

Bob Evans Restaurants - Pancake Review from Midland, North Carolina

Went to Bob Evans in Portsmouth, OH. I don't ever expect much in Portsmouth, but the restaurant was freezing cold inside to the extent the food would not stay warm. They burnt one side of a French toast so bad, one side was black. They did not have any blueberry pancake mix left. We decided not to have different French toast made because it would get cold anyways. After slow service and listening to them yell orders to the back so loud it was very unprofessional, we went to pay and still had the burnt French toast on the bill and the blueberry pancakes we never even got. After it was already discussed that those items would be taken off. Like I said, I never expect much in Portsmouth but this was terrible, having worked for them in the 80's, I know corporate would have shut this restaurant down and fired everyone there. Based on a lot of the reviews I have seen, it looks like Bob Evans needs to send quality control people to their restaurants all over.
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Reason of review:
Bad quality
Anonymous
map-marker Delta, Ohio

Bob Evans Restaurants - Pie Review from Delta, Ohio

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We were at Circleville Bob Evans tonight at 6:30. I had my heart set on a baked potato and they had none . My husband had over cooked chicken strips and hard cold biscuits. Worst food ever. Will be a long time before we return!! Also complained when we paid and they said another customer had just called and complained. A lady had ordered and paid for a pie to take to work. They came out and said they didn't have it and it could be done in 20 minutes. Had to refund her money. This was Monday Jan. 25 at 6:30... The manager needs to be checked. All they gave us were excuses and I'm sorry!
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Reason of review:
Bad quality
Anonymous
map-marker North Manchester, Indiana

Bob Evans Restaurants - Sanitary Conditions Review from North Manchester, Indiana

We went to the Warsaw, Indiana, Bob Evans. We were there also a month ago and both experiences were the same. My first cup of coffee was luke warm, the cream/milk had a couple of pieces of onion, two of the water glasses were dirty around the rim, I wish I had something with me to take a picture of them and post it. Even though our plates were hot the food was just warm and the portions seemed smaller than usual. The kitchen does not look like it is being kept cleaned. We use to enjoy eating here but will not be going back. Someone needs to stop by unexpectedly around supper time/evening and check them out.
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Reason of review:
Bad quality
Maudine Qjl
map-marker Mineral Ridge, Ohio

Bad experience

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I ordered Thanksgiving dinner for four from Bob Evans In Mineral Ridge Ohio. I ordered it Three days in advance. I added ham on to the order also. When I got there, they had no record of it being ordered in the system, although one of the girls said that she remembered me calling. They said I must have called and ordered from another Bob Evans. I assured them that I did not. I walked out once and came back in because I needed to feed my 87 year old father. I had to wait but they got it all together. What really made me angry was that I asked them what they were going to compensate me for my inconvenience...The manager said I have no proof that you actually called and placed that order! She basically called me a liar!! If she would have said look...I am so sorry this happened, I will take five bucks off or gave me a coupon, or something...I wouldn't be so angry...She acted like I made this up...I go to various Bob Evans quite often....not anymore!! Thanks for letting me vent...Sharon
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Reason of review:
Order processing issue
1 comment
Guest

I received a letter from corporate office and 3 five dollar vouchers.. My main concern is that this manager learns to treat customers and that nobody has to be treated like that again.

Franziska Uku

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| map-marker Birch Run, Michigan

Other Product Review

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They refuse to even greet and seat us at the Bob Evans in Birch Run Michigan. Had to leave. Not the first time it's happened here either
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Reason of review:
Poor customer service
Anonymous
map-marker Orlando, Florida

Other Product Review

Nothing has changed. Bob Evans still cannot dip chipped cards. Dangerous and high potential for hacking and fraud!
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Reason of review:
Poor customer service
Anonymous
map-marker Carnegie, Pennsylvania

Bob Evans Restaurants Food Review from Carnegie, Pennsylvania

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While traveling My fàmily and I stopped at Bobs for a relaxing meal in Tridelphia West Virginia after standing for 10 minutes we were then greeted with How many? i responded with HELLO again I received how many... I was sat in a very dirty booth... The wsitress approced 15 minutes later with What can I get you? Again I tried HELLO... Nothing!! So I thought well maybe HELLO isnt a common word in this area... The girl never smiled once during the entire dinning experience....I saw her barking orders to many other employees so i askef is this unfriendly person acctualy a part if management and much to my dismay yes she was...WOW!!!! This girl was young and apparently Bob Evans trains managers to treat employees like lower class citizens... Well JAMIE You not only need a leson in greeting... But apparently you need one in the proper way to treat emoloyees shame on you letting a LITTLE bit of power make you think that your better... I would never reccomend anyone eating here and helping support your paycheck.... Come on Bob Evans train your managers better you have the recources....
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Reason of review:
Poor customer service
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