Bob Evans Restaurants
Reviews and Complaints
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Verified Buyer | Detroit, MichiganRecent paid order 07/03/2022
This store location used to be good but, it has gone to s! This is the third (3rd) time Ive picked up in the last few months and every time, there is something wrong with the order.
I specifically said, NO tomatoes and what do you do, put freaking tomatoes on my order. What part of this did you not understand?. And to make matters worse, as I approached the counter/register, no one even acknowledged me after several minutes until I had to clear my throat. Keep this in mind, there were five (5) girls gathered around just talking and laughing.
Then some lady who may have been a manager walked out and she started a conversation with the girls (ladies if professional) all while Im standing there waiting to pickup a prepaid order. Finally, I heard her say, has this gentleman been helped. Shortly afterwards, some girl yelled, Ill be with you shortly. Once I got to my car, I checked the order and noticed 4-1/2 leaves on top of one omelette however, I couldnt see inside the omelettes until I got home.
My wife discovered tomatoes on her omelette and the receipt shows No Tomatoes. The sad thing about this is, someone drew a line through the No Tomatoes as if to say, the order had been checked. I then checked my omelette and found no spinach inside the omelette just the 4 1/2 leaves on top of it. This is what one would call Poor Customer Service.
In addition to this, no jelly was added to the order. This store needs to whipped back in shape starting with management.
It seems that every time a manager gets fired or quit, you replace them with one even worse. Maybe your H R departure needs a wake up call as well.
User's recommendation: Check your food thoroughly
Food poisoning
Food poisoning
Customer service loop
Friday night Dec.2 2022, Westerville ohio, Huber Village dr. 43081.
My wife,mother and I went to the above mentioned restaurant as it is very near our residence as we have for decades, in fact the restaurant is known as a westerville staple.
All our neighbors frequent the restaurant. Lately, past several months, the quality of food and service is in serious decline.
The 3 of us were seated after a 10 minute wait with many tables available and several patrons still in wait.
45 minutes later with no wait staff addressing our table i inquired what was the problem? I was told our waitress had a panic attack and went home? Why i was told this was a mystery?
Im not a doctor, im a decades long patron. In the mean time a man possibly the M O D was running around asking another employee to call Ken . Im quite pissed off as a decades old customer that myself as well as my wife and mother where treated in such a fashion. Intent on eating Bob Evans we went to Bush boulevard store.
W T F ? 30 mins for food that was cold.
I determined the bush blvd store must be used as a public restroom bus stop due to the heavy foot trafic coming in and out of the restroom.
Yeah, i used to eat breakfast at busch bl back in high school with the work program class at Thomas Worthington. Good times.
What have you done?
Why?
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Verified Reviewer | Westerville, Ohio45 minutes at table with no server
User's recommendation: Go to McDonald's
Shocking Customer Service at restaurant
Tired of the stupidity at the S. High St.
location, in Columbus OH. With 5 or 6 tables occupied, after waiting 10 minutes to even be acknowledged, we were told there would be a 10-15 minute wait to even get a table. I told the hostess, "Why?! There's no one here.
There's no sense in this. Guess we'll find somewhere to eat, that wants our business". Her reply---"Fine. Bye!".
Then, she walked back to the kitchen. Obviously, we left, and went across the street to Ponderosa. This location just keeps getting worse all the time. I'M DONE WITH TRYING TO EAT HERE.
Actually, this was the fourth (4th) time we've either been blown off, or just plain walked out of this location. You can't get a table, you can't get any service. And, you know what? NO ONE---I MEAN NO ONE, from the waitresses, the management, or the CEO, gives a rats *** about any of this.
Do us all a favor---close the doors! This is NOTHING like what Bob himself had intended for this place to be. Congratulations!
You've completely blown apart another American icon. You're an embarrassment to your industry.
User's recommendation: Find somewhere decent to eat!
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Adrian, MichiganThe restroom was very filthy. I asked when it was last possibly cleaned. They said daily, but if you look at this bathroom, I don’t think it’s been cleaned in weeks.
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Verified Reviewer | Wadsworth, OhioHorrible food and rude manager
Preferred solution: Full refund
They never bothered to reply.
User's recommendation: Avoid
Complaint about hostess katelyn
Preferred solution: Apology
Bad experience!
This was supposed to be a thank you to veterans for their service. I am so thankful that the service of all of our veterans was better than the service we received tonight, November 11, at our local Bob Evans Restaurant.
There was another couple who was seated at the same time as we were. They had eaten their meal and were leaving while we were still waiting for our food to be served. And when it was served, my husbands (he was the veteran) meal had more things wrong with the order than it had right. The free meal was not worth the wait.
They actually should have paid us to eat it. It will be a long time before we will be ready to go back to Bob Evans, and we live close by and had been fairly regular customers.
Barbara McElroy
Preferred solution: Heard!
User's recommendation: There are at least four other restaurants very nearby. Forget Bob Evans and pick any one of them.
This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Cincinnati, OhioVeteran's Day! Freedom is not free nor was the meal!
Good food, not a bad wait time either. My son who served ONG infantry, ordered pancakes at about 5:30 because only country fried steak was the only meal to choose from not being breakfast.
He always likes blueberry topping on them.also came with sausage he did not want or eat.) We asked if we could pay the difference when I went to register. A girl asked her manger and he said no. Never showed his face. My son always buys my meal anyway.
I had the pot roast. So with a coffee and 2 carmel lattes(he loves), my veteran son paid around 30.00. Beechmont Ave., Anderson in Cincinnati.
no one argued. Just left a little disappointed.
- Good food and usually good service
- Poor choice for food cost to honor a veteran
Preferred solution: Price reduction
User's recommendation: Don't expect this restaurant to honor you, even as a regular customer, on Veteran's Day. Blueberry topping must be worth the price of gold.
Misinformation on website
User's recommendation: Call and check
Keep asks my for my order # ...I provide it and no refund!
User's recommendation: Boycott holidays.
This review is written by an individual who has purchased the reviewed product/service and/or confirms being a paying customer of this company. Check our FAQ
Verified Buyer |This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ
Verified Reviewer | Hemlock, MichiganBurnt, inedible chicken, that we had to pay 30.28 and didn't eat
Preferred solution: Full refund
User's recommendation: Make sure to tell them exactly what your not happy with otherwise that don't understand your not happy
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How sad, it took you this long to find you you're irrelevant and no one cares about your little "business."
They won’t miss you.