Bob Evans Restaurants Reviews

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New Reviewer
This text describes my experiences at the snow road location on Jan 16th and 18th of 2021. I harassed by a server at the snow road airport location for not wearing a mask, although I was in compliance with their signs posted as well as the BS CDC and w.h.o guidelines...
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1 comment
#2003092

We just had the same incident at the streetsboro bob evans. My wife and I took our 3 grandchildren(7, 6, and 4 yrs old) there for lunch and were greeted rudely by letting us know that anyone over 4 had to wear a mask but this time would be ok to enter, spoken by the young lady at the front kiosk when you walk in,(she apparently was the manager altho she never said she was).

I said that I *** the mandate was over 10 yrs old but she was very adamant and says that they are ENFORCING the mask wearing and was very short about it. She took us to our table and IT WASNT EVEN CLEANED!. She had to spray it off and wipe it down while we waited and she abruptly says,"Your welcome" and was off.

Think that we will be it for bobs. To bad to bc we were there quite a bit

ID
#2389897 Review #2389897 is a subjective opinion of poster.
Location
Brook Park, Ohio
Service
Bob Evans Restaurants Dine-In Service
Cons
  • Started serving seafood
Preferred solution
Those are all bad solutions. I think the incident should be thoroughly investigated to clear the server of any wrongdoings if she wasn't unfriendly, rude and improperly trying to discipline me. Also she immediately lied when questioned why I was leaving.
New Reviewer

Unsatisfactory food

This is the second time this weeks that I've been to the Bob Evans in Waldorf Maryland store #476. I always order grits with the rise and shine. Last week they were barely cooked and then today they were tasteless gritty and I complained to the waitress and person at the checkout and they just shrugged It off. I am normally very pleased with the food I service Bob Evans today not so happy.

User's recommendation: Make sure you get what you ask for.

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ID
#2389820 Review #2389820 is a subjective opinion of poster.
Location
Waldorf, Maryland
Loss
$12
Preferred solution
Let the company propose a solution
New Reviewer

CHICKEN AND NOODLES

MISS BEING ABLE TO PURCHASE THE ORIGINAL CHICKEN AND NOODLES DO NOT WISH TO PURCHASE THE 'CREAMY' ONE
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ID
#2388721 Review #2388721 is a subjective opinion of poster.
Product
Bob Evans Restaurants Chicken
Preferred solution
Let the company propose a solution

SLOW, UNPROFESSIONAL SERVICE

Stopped in at the Colony Bob Evans restaurant location this morning in the Villages, FL. I had stopped in last week, and it was slow and unprofessional too. But, there was no other place for breakfast. I waited exactly 37 minutes for a simple three egg omelets, hash browns and toast...what impressed me was during my long wait at the counter and a restaurant only 25% filled was the waitresses saying, He was a walkout! This occurred three times. I stayed because I had time. When I did get my order the waitress said the Manager was in the kitchen helping out because the cooks were too slow! By the way, the omelet was excellent. This is an excellent location for Bob Evans and having over 150,000 captive residents in the Villages makes it extremely lucrative, if they had good cooks and good management. When I checked out I told the cashier of the long wait and told her she should advise the manager. She not only looked miffed but there was no comment. Actually, she was angry at me because I didn't process my credit card correctly! If I didn't know better I would say she wouldn't have put me out if I was on fire!! Overall miss management, terrible customer relations, but, the food is good.

User's recommendation: May consider waiting until they install good management and some customer service instruction.

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ID
#2387197 Review #2387197 is a subjective opinion of poster.
Location
The Villages, Florida
New Reviewer

Food and cooks not wearing a mask or pulled down by mouth

Placed a carryout order and husband picked up and noticed workers in back cooking not wearing a mask around the food, now I know it's hotter than the blue blazes and hard to breathe wearing a mask, but Harrison has COVID-19 bad and spreads easy I was afraid to eat my food, and they didn't give me barbecue sauce too.

User's recommendation: Nope.

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ID
#2385935 Review #2385935 is a subjective opinion of poster.
Cons
  • Value
Preferred solution
Let the company propose a solution

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Verified Reviewer
New Reviewer

Terrible curbside service & missing items

I ordered at the Mount Vernon, Ohio location today at 5:00 pm. They said my order would be ready at 5:33 PM for pick up. I arrived at 5:30 pm. I called to let them know I was there. I waited and waited and waited. At 5:45 pm I called again to see if they forgot I was there. They said it wasn't ready yet. I waited until 6:00 pm and they said they were working on it. At 6:20 pm I called this time and asked for the manager. I told him that I had been waiting for 50 minutes for curbside pick up. He put me on hold and came back and said someone would be out with it. I asked him what happened and why it's been 50 minutes. He said he was sorry and he would take care of my bill. I told him that I wasn't looking for a free meal I just wanted to get my food and take it home to my family. He said that I shouldn't have waited for that long and he would take care of my bill. I told him Thank You. The girl brought it out and she said she was so sorry. I did tip her for coming out. Once I got home part of my order was missing. I didn't have the heart to call because they didn't charge me for the meals that I ordered. If this is going to continue I would rather just drive through Wendy's. I sure wouldn't wait for 50 minutes to get my food. And if that's not all our food was cold.

User's recommendation: Make sure you check your order before pulling away.

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ID
#2372460 Review #2372460 is a subjective opinion of poster.
Location
Mount Vernon, Ohio
Pros
  • Have curbside service
Cons
  • Very slow service and not what i ordered
Preferred solution
Full refund
New Reviewer

Restaurant General Mansger Position

Looking for manager position Northern Virginia
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ID
#2370348 Review #2370348 is a subjective opinion of poster.
Bob Evans Restaurants - Overall poor experience
Bob Evans Restaurants - Overall poor experience
On Dec 31, 202 I placed an online order for delivery from Health location. I was immediately called and told that 1 of my items was not available and that a credit would be issued. I agreed. I received my order and the biscuits were raw in the center, the coffee was...
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ID
#2363659 Review #2363659 is a subjective opinion of poster.
Location
Thornville, Ohio

YALL ARE THE WORST FOR SERVICE

I ordered food through DoorDash and this restaurant was late making my food. And by the time I got it it was cold and horrible

User's recommendation: Don’t eat there.

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ID
#2361436 Review #2361436 is a subjective opinion of poster.
Location
Fredericksburg, Virginia

Horrible food

I am so disappointed with our order today. Hamburger was burnt and sausage was undercooked. Pink throughout. Needless to say threw it all away.
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ID
#2357110 Review #2357110 is a subjective opinion of poster.
Location
Dayton, Ohio

Bad food

Ordered turkey dinner and it was the worst. The cooked carrots were smashed together some looked like they were burnt and dried out. The gravy was grease poured over my food no color to it just grease. Some of the stuffing was burnt and the food was cold. Purchased two of these meals and was never so disappointed. They went right in the garbage can. I will be glad to share my experience with my neighbors. I have ordered food from this Bob Evans for the last 3 years and I will really have to think hard if I will ever go back.

User's recommendation: check your carry out order before you leave the restaurant.

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ID
#2356315 Review #2356315 is a subjective opinion of poster.
Loss
$26
New Reviewer

Received expired banana loaf

I ordered a curbside pickup today. I was given a banana bread load that expired 5 days ago. I called Bob evans to inform them of this problem and an employee named Kelly was very nasty. Cut me off and told me to come in and get another. I told her I was unable to come back tonight and was told I have to give her a time for the following day if I was going to get another loaf.

User's recommendation: Don't order bread without checking the expiration yourself. Don't bother calling unless you want to be treated poorly.

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ID
#2349900 Review #2349900 is a subjective opinion of poster.
Location
Alliance, Ohio
Cons
  • Rude employees
Preferred solution
Apology

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Verified Reviewer
New Reviewer

Praise for good service at Celina OH Bob Evans

The GM Makayla Leonard was very nice and caring when our meal arrived under cooked. She made corrections and didn't charge us for our meals. We eat often at that Bob Evans. She is new as a manager, and we think she will be an asset to the restaurant. Janet Gibson, St. Marys OH

User's recommendation: Yes, I do recommend this restaurant under this new manager.

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ID
#2333953 Review #2333953 is a subjective opinion of poster.
Pros
  • Good management
Cons
  • Under cooked food

Bathroom dirtiest I’ve seen disgusting

Dirty bathroom need to clean especially with covid
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ID
#2321165 Review #2321165 is a subjective opinion of poster.
Location
Perry, Ohio

Rec'd feedback

Very positive outcome from companyLike
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ID
#2317505 Review #2317505 is a subjective opinion of poster.